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Your rights as a customer when you hire a moving company

When you finally receive confirmation that your long-awaited move to another city or state is due, you cannot wait to tell your family and friends the exciting news. While the news may be thrilling, there is the small matter of moving your items to your new home. The best strategy is to look for a professional moving company to handle the process.

There are many competent moving companies in the market and you ought to take the time to find the ideal one for your needs. Once you find the right company and agree to work together, you can go ahead and set a date for the move. For some reason, the moving company may fail to meet its end of the bargain. In such an eventuality, you may wonder whether you have any rights as a client. Any serious moving services provider should provide you with a written copy of their rules and regulations, clearly stating your rights and responsibilities.

The rights you enjoy as a customer of a moving company

Movers liability

After you hand over your goods to the mover, they assume responsibility for the items until delivery to the other end. If there is any damage to the goods during transit, you should be compensated by the movers through their insurance company. However, there are various levels of cover that include Released Value, Declared Value, Lump Sum Value and Full Cover Value. It is your responsibility to find out the type of liability your transporter uses.

Pick up and delivery of goods at agreed dates

Once you settle on a date for collection and delivery of the items with the mover, the details should be captured on the bill of lading. The out of state mover is contractually bound to keep to the dates agreed on. In case they fail to pick up or drop off the items at the agreed days, you have the right to demand any direct expenses you may have incurred as a result of the delay.

Exclusive use of a vehicle

Out of state Movers serve many clients. Sometimes they may choose to combine items from two or more customers in one large truck. It is always safer to ask for an exclusive use of a vehicle, to avoid a mix-up of goods.

There are many other rights you enjoy as the client of a moving company. The above are some of the common areas of contention that you should keep in mind.

Image from Flickr

Image from Flickr

https://www.fmcsa.dot.gov/protect-your-move